To be eligible for a return, items must be in their original condition—unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

Please note: Products with opened or torn lamination are not eligible for return.

To initiate a return, contact us at info@lumacandles.com. If your return is approved, we’ll provide a return shipping label along with detailed instructions on how and where to send your package. Items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@lumacandles.com.

Contact us within 48 hours and we will resend you the product if it is damaged