1. Welcome to LUMA

• Thank you for choosing us! By shopping with us, exploring our products, or engaging with us online, you agree to the terms and policies outlined here. We want your experience to be smooth, inspiring, and satisfying, so please take a moment to review these details. Your trust in us matters, and we’re here to support every step of your journey with our products.

2. Using Our Site

• We’re dedicated to providing a safe and enjoyable shopping experience for everyone. Please remember to use our site responsibly and legally. By accessing our site, you agree not to engage in prohibited activities, such as spamming or any actions that interfere with site operations. We reserve the right to restrict access to our site if we notice any misuse, ensuring a secure space for all.

3. Product Descriptions and Availability

• We aim for accuracy in all our product descriptions, colors, and images, so you can make informed choices. However, slight variations may occur in digital displays or product batches. Also, while we strive to keep our inventory updated, availability, pricing, and product details may change. We’ll always do our best to keep you informed of any significant changes.

4. Pricing and Payment Options

• We accept various secure payment methods, making it convenient and safe for you to complete your purchase. Our pricing is carefully set and subject to occasional adjustments, including seasonal promotions and sales. Please note that previous purchases may not be eligible for current offers, and all transactions are securely processed to protect your information.

5. Order Processing and Cancellations

• Orders are processed promptly to ensure swift delivery, usually within 1-2 business days. If you need to adjust your order, reach out to us as soon as possible, and we’ll do our best to help. Orders cannot be canceled or changed after processing, so double-check your details before confirming.

6. Shipping and Delivery Expectations

• Our goal is to get your order to you swiftly and reliably! Processing times are usually within 1-2 business days, but shipping times may vary depending on your location. We partner with trusted carriers for prompt delivery, though certain situations, like high-demand seasons, may impact timing. Rest assured, we’re on it to get your order to you as soon as possible.

7. Our Returns and Refund Policy

• If you’re not completely satisfied with your purchase, we offer a hassle-free returns process. Returns must meet eligibility criteria, including being in their original condition and returned within our specified timeframe. Refunds are processed back to the original payment method upon inspection of the returned item. Visit our full Refund Policy for complete details.

8. Protecting Our Content

• All images, text, logos, and design elements on this site are part of what makes our store unique. We kindly ask that you respect our creative property by not reproducing, modifying, or redistributing any of our content without permission. We’ve put time and heart into every detail to enhance your experience here.

9. Customer Contributions

• We value your feedback! Any reviews, comments, or photos shared with us are welcomed. By submitting these, you grant us permission to use your feedback across our website, social channels, or in promotional content. We reserve the right to moderate submissions for appropriate and constructive engagement.

10. Updating Our Terms of Service

• As our store grows, we may make updates to our Terms of Service to better serve you. Any changes will be posted here, and by continuing to use our site, you agree to these updates. We recommend checking back occasionally to stay informed. Thank you for being a part of our journey!